Arbolus Intelligence

General Monitors

MSAsafety.com · Lake Forest Park, United States of America

General Monitors, now part of MSA Safety, designs and manufactures fixed gas and flame detection systems used to monitor and protect industrial facilities such as oil and gas, petrochemical, and other hazardous environments. Its products include gas detectors, flame detectors, and integrated monitoring systems that help customers comply with safety regulations and reduce risk. The company generates revenue through the sale of detection hardware, related software, and ongoing service and support contracts.

  • IoT & Edge Platforms
  • Energy & Utilities Operations Software
Listed in
Revenue
$120.0M
Employees
400
Founded
1961
Headquarters
Lake Forest Park, United States of America

What 14 Arbolus experts think of General Monitors

NPS is consistently high (majority 8-10), with strong recurring positive sentiment among both Users and Influencers. Renewal intent is robust, particularly among high spenders in energy and project management roles, while mild uncertainty exists among some Users. Most customers are in 'MoreThan1Year' implementation, with some in 'OffBoarding' or 'Pilot'. Recurring themes in feedback are reliability, data governance, and strong audit trails, as well as criticism of learning curve and administrative burden.Overall Customer Sentiment: Positive

Who reviewed General Monitors

Total customers 14 14 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 86% (12)
  • Director 7% (1)
  • Manager 7% (1)
Strategy Partner C-Suite NPS 8 Will renew Submitted Feb 2026
Operations Leader C-Suite NPS 9 Submitted Sep 2026
Operations Manager C-Suite NPS 9 Undecided Submitted Jan 2026

Employer names and spend open in the full report, along with the other 11 customers.

Everything 14 customers told us about General Monitors.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

35 Net Promoter Score, from 14 scored reviews
  • Promoters 7
  • Passives 5
  • Detractors 2

Cumulative NPS by month

+0 over 5 months
  • Jan 8
  • Feb 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.

Praised

  • Cloud and SaaS Model Scaling
  • Expanding Digital Support for Field Ops
  • AI-Driven Analytics Expansion
  • Enterprise Integration and Visibility

Criticised

  • Licensing Cost Increases
  • Closed Architecture Risk
  • Contractor Adoption Challenges
  • Administrative Burden

What customers say

Enterprise Integration and Visibility
“The system connects logic, document flows, and ERP data for real-time dashboards that support executive decisions.”
Audit Trail Integrity
“Once a document or action is logged, no party can alter or delete it, which eliminates legal disputes over project records.”
Critical Project Governance
“I rely on these integrated platforms for strict project governance, process safety compliance, and financial predictability in complex developments.”

Renewal intent

Plan to renew 71%
  • Will renew 5
  • Undecided 2
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 80% 5 answers
  • Director 0% 1 answer
  • Manager 100% 1 answer
  • 7.6/10 Average score from customers who will renew
  • 9.5/10 Average score from undecided customers

Top alternatives

Most weighed by General Monitors customers

Report

Customer Report - Sep 2026 Sep 2026 14 + 0

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