Google cloud
Google Cloud is a division of Google that provides cloud computing infrastructure, platform services, and industry-specific solutions to enterprises, public sector organizations, and developers. It generates revenue by selling infrastructure-as-a-service, platform-as-a-service, and software-as-a-service offerings, including data analytics, AI/ML, productivity, and security tools, on a consumption and subscription basis. Google Cloud also includes Google Workspace and a global partner ecosystem for implementation and managed services.
- Cloud Infrastructure & Hosting
- Data Warehousing & Lakes
- MLOps & ML Platforms
- Revenue
- $36.0B
- Employees
- 45,000
- Founded
- 2008
- Headquarters
- Mountain View, United States of America
What 42 Arbolus experts think of Google cloud
NPS is strongly positive: the majority rate Google Cloud between 8–10, with many experts giving the maximum 10; detractors are rare and typically cite support and cost attribution as negatives. Renewal intent is affirmed by all high spenders and most influencers. Stickiness is notable: over 80% have used the platform more than one year and cite deep integration into workflows. The dominant themes are best-in-class analytics, scalable infrastructure, and strong productivity/collaboration; the main improvement requests are more predictable support, cost clarity, and less disruptive product changes.Overall Customer Sentiment: Positive
Who reviewed Google cloud
- C-Suite 54% (23)
- Director 29% (12)
- Manager 17% (7)
Employer names and spend open in the full report, along with the other 39 customers.
Everything 42 customers told us about Google cloud.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 42 scored reviews- Promoters 24
- Passives 15
- Detractors 3
Cumulative NPS by month
+0 over 5 months- Jun 9
- Jul 8
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 52 across 4 companies.
Praised
- AI-empowered Workflow Automation
- Cost Attribution Automation
- AI-driven Workspace Transformation
- Elastic and Scalable Services
Criticised
- Support and Post-sale Relationship
- Service Deprecations and Interface Changes
- Catalog Complexity
- Specialist Cloud Providers
What customers say
Renewal intent
Plan to renew 91%Plan to renew, by seniority
- 86% 7 answers
- 89% 9 answers
- 100% 3 answers
- 100% 3 answers
- 8.9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Google cloud customers
Report
More in Data & Analytics and Workplace & Productivity
Other companies in both categories with a customer report.
For people who use Google cloud
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