GTT
GTT Communications is a global network and managed services provider that delivers internet, wide area networking, and cloud connectivity services to multinational enterprises and carriers. The company operates a Tier 1 IP network and offers services such as SD‑WAN, MPLS, Ethernet, and security to support customers’ distributed IT and cloud environments. It generates revenue through recurring service contracts for connectivity, managed network, and related professional services.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Network & Cloud Security
- Revenue
- $1.2B
- Employees
- 2,500
- Founded
- 1998
- Headquarters
- Washington, United States of America
What 8 Arbolus experts think of GTT
NPS scores are consistently high with 57% scoring 8 or above, and 29% scoring 9–10. Renewal intent is positive among high spenders and influencers, while users display more uncertainty. The majority of customers are in early implementation (less than one year), with a moderate portion using GTT for over one year. Experts highlight strengths in global reach, network reliability, and cost efficiency, but cite inconsistent last mile and support as areas of concern. Overall Customer Sentiment: Positive
Who reviewed GTT
- C-Suite 88% (7)
- Manager 12% (1)
Employer names and spend open in the full report, along with the other 5 customers.
Everything 8 customers told us about GTT.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
37 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Aug 7
- Dec 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Praised
- Cost Leadership Against New Entrants
- Expand Automation and Predictive Monitoring
- Streamline Regional Carrier Integrations
- Significant Efficiency Gains
Criticised
- Reliance on Third-Party Carriers
- Service Level and Cost Erosion
- Competitive Threat from Cloud-Native Alternatives
- Dependency on Regional Carriers
What customers say
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 75% 4 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
Top alternatives
Most weighed by GTT customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use GTT
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