HETZNER
Hetzner is a German web hosting and data center services provider that offers dedicated servers, virtual private servers, colocation, and domain and storage services to businesses and developers. It operates its own data centers in Europe and generates revenue through subscription-based infrastructure and hosting plans. The company serves SMEs, enterprises, and individual developers needing reliable, low-cost infrastructure-as-a-service.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Revenue
- $180.0M
- Employees
- 450
- Founded
- 1997
- Headquarters
- Gunzenhausen, Germany
What 20 Arbolus experts think of HETZNER
Hetzner exhibits a strong NPS distribution with most scores between 8-10 from a diverse professional pool. 83% of experts indicate they would renew or are already renewing, with only isolated uncertainty or negative intent that can be tied to business change rather than dissatisfaction. Stickiness is high for users who have implemented the solution for more than a year, especially across technology and consulting verticals. Experts consistently cite the cost-effectiveness, reliability, and straightforward usability as the recurring themes in their positive feedback. Flexibility and scaling capabilities are appreciated, but some users desire further features as their use cases mature.Overall Customer Sentiment: Positive
Who reviewed HETZNER
- C-Suite 58% (12)
- Director 32% (6)
- Manager 11% (2)
Employer names and spend open in the full report, along with the other 17 customers.
Everything 20 customers told us about HETZNER.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
55 Net Promoter Score, from 20 scored reviews- Promoters 12
- Passives 7
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Feb 8
- Mar 9
- May 8
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 55 across 2 companies.
Praised
- Deeper AI Integration
- Enhance Temporary Server Flexibility
- Service Expansion for Future Workloads
- Strong Cost-Effectiveness
Criticised
- Switching Risk if Cloud Competitors Improve Cost or Reliability
- Potential for Vendor Displacement by AI Agent Providers
- Over-Dependence on Provider Ecosystem
- Downtime During Server Restarts
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 6 answers
- 75% 4 answers
- 0% 1 answer
- 100% 1 answer
- 9.4/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by HETZNER customers
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