Arbolus Intelligence

Hewlett Packard

hpe.com · Spring Valley, United States of America

Hewlett Packard Enterprise (HPE) is a global technology company that provides enterprise IT infrastructure, including servers, storage, networking, and hybrid cloud solutions, along with related software and services for businesses and public sector organizations. It generates revenue through the sale of hardware systems, subscription-based software and cloud services, and consulting, support, and managed services. HPE focuses on helping customers modernize their data centers, adopt hybrid and edge computing, and manage data and workloads across on‑premises and cloud environments.

  • Cloud Infrastructure & Hosting
  • Managed IT & Cloud Services
  • IT Consulting & Implementation
Listed in
Revenue
$29.0B
Employees
60,000
Founded
2015
Headquarters
Spring Valley, United States of America

What 69 Arbolus experts think of Hewlett Packard

NPS scores are heavily weighted towards promoters (NPS 9–10), with over 60% of experts in this bracket. Renewal intent is strong among high spenders and mature deployments, with most users in the more than 1-year implementation stage. Stickiness is reflected in comments about reliability and support as core strengths, while main weaknesses include management tooling and cost sensitivity. The largest positive theme is dependable performance; main risks cited are related to cost and support consistency.Overall Customer Sentiment: Positive

Who reviewed Hewlett Packard

Total customers 69 66 current · 3 former
Reviews growth +12 in six months
Seniority of respondents
  • C-Suite 61% (42)
  • Director 25% (17)
  • Manager 14% (10)
Data Leader C-Suite NPS 9 Submitted Mar 2026
Operations Leader C-Suite NPS 10 Will renew Submitted Dec 2025
Engineering Leader C-Suite NPS 9 Undecided Submitted Dec 2025

Employer names and spend open in the full report, along with the other 66 customers.

Everything 69 customers told us about Hewlett Packard.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

40 Net Promoter Score, from 69 scored reviews
  • Promoters 35
  • Passives 27
  • Detractors 7

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jun 8
  • Jul 8
  • Sep 8
  • Oct 8

Net Promoter Score across 12 reviews, accumulated up to each month. Category median 36 across 12 companies.

Praised

  • AI for Proactive Management
  • Broader Value Proposition
  • Enhance Billing and Transparency
  • Consistent Reliability and Performance

Criticised

  • Operational Disruption from Migration
  • Rising Total Cost of Ownership
  • Cloud and AI Workload Migration
  • Cost Sensitivity and Upgrade Expense

What customers say

Consistent Reliability and Performance
“We have consistently had positive experiences thanks to the reliability and performance of the technology, enabling scalable and efficient business operations.”
Trusted for Critical Infrastructure
“I rely on HPE as the backbone for virtualization and disaster recovery, because it has always been stable and supported our most important workloads.”
Scalable Platform for Growth
“The technology provides a stable environment that lets us manage growth and changing infrastructure requirements without frequent strategy changes.”

Renewal intent

Plan to renew 72%
  • Will renew 41
  • Undecided 15
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 62% 34 answers
  • Director 77% 13 answers
  • Manager 100% 6 answers
  • Not specified 100% 4 answers
  • 8.7/10 Average score from customers who will renew
  • 7.7/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Hewlett Packard customers

Report

Customer Report - Oct 2026 Oct 2026 69 + 2

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