Hitachi Energy
Hitachi Energy is a global technology company that develops and supplies power grid and energy infrastructure solutions, including transformers, high-voltage products, grid automation, and related software and services for utilities, industry, and infrastructure customers. It generates revenue through the sale of equipment, turnkey projects, and long-term service and digital solutions that support reliable, sustainable electricity transmission and distribution. The company operates worldwide across generation, transmission, distribution, and industrial power segments.
- Energy & Utilities Operations Software
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $10.0B
- Employees
- 40,000
- Founded
- 2021
- Headquarters
- Zürich (Kreis 7) / Hottingen, Switzerland
What 34 Arbolus experts think of Hitachi Energy
The NPS distribution is skewed positive, with the majority (81%) of scores at 7 or above and 28% giving a 9 or 10. Renewal intent is confirmed among all respondents who reported both high spend and multi-year adoption. Most users are in advanced implementation stages, with only isolated uncertainty or offboarding. The key quantitative theme is positive satisfaction among larger, longer-term customers.Overall Customer Sentiment: Positive
Who reviewed Hitachi Energy
- C-Suite 74% (25)
- Director 21% (7)
- Manager 6% (2)
Employer names and spend open once the report publishes.
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Sentiment
41 Net Promoter Score, from 34 scored reviews- Promoters 18
- Passives 12
- Detractors 4
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 41 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 63%Plan to renew, by seniority
- 40% 5 answers
- 100% 2 answers
- 100% 1 answer
- 8.4/10 Average score from customers who will renew
- 8.7/10 Average score from undecided customers
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