Honeywell

honeywell.com · Charlotte Harbor, United States of America

Honeywell is a diversified technology and manufacturing company that develops and sells products and software for aerospace, building automation, industrial automation, and safety and productivity solutions to commercial, industrial, and government customers worldwide. It generates revenue through the sale of hardware, control systems, and connected software platforms, as well as related services and maintenance contracts. Its offerings span aircraft systems, building management, industrial controls, personal protective equipment, and advanced materials.

  • Cloud Infrastructure & Hosting
  • IT Consulting & Implementation
  • Cybersecurity Services
Revenue
$36.8B
Employees
97,000
Founded
1906
Headquarters
Charlotte Harbor, United States of America

What 67 Arbolus experts think of Honeywell

Customer sentiment is positive overall, with an estimated NPS of 29 and most deployments exceeding one year; renewal intent is generally favorable, though uncertainty and cost, integration, and support concerns merit attention.

Who reviewed Honeywell

Total customers 67 61 current · 6 former
Reviews growth +17 in six months
Seniority of respondents
  • C-Suite 70% (47)
  • Director 15% (10)
  • Manager 15% (10)
Revenue Leader C-Suite NPS 8 Undecided
Operations Manager C-Suite NPS 7 Will renew
Strategy Leader Director NPS 3

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Sentiment

29 Net Promoter Score, from 67 scored reviews
  • Promoters 33
  • Passives 21
  • Detractors 13

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 29 across 3 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 57%
  • Will renew 24
  • Undecided 16
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 54% 28 answers
  • Director 71% 7 answers
  • Manager 57% 7 answers
  • 9/10 Average score from customers who will renew
  • 7.1/10 Average score from undecided customers
  • 4/10 Average score from customers not renewing

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