Rockwell Automation
Rockwell Automation is a global industrial automation and digital transformation company that provides control systems, software, and services to manufacturers and industrial enterprises. It offers programmable logic controllers, drives, industrial IoT platforms, and related engineering and consulting services that help customers design, operate, and optimize automated production environments. The company generates revenue through the sale of hardware and software products, recurring software and support contracts, and professional services and solutions engagements.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Asset Performance Management
- Revenue
- $9.2B
- Employees
- 29,000
- Founded
- 1903
- Headquarters
- Milwaukee, United States of America
What 109 Arbolus experts think of Rockwell Automation
NPS scores are predominantly high, with most experts rating Rockwell between 8 and 10. Renewal intent is strong among high spenders and end users across manufacturing and energy sectors. The majority are in the MoreThan1Year implementation stage, indicating mature adoption and stickiness. Key positive themes include reliability, platform standardization, and robust lifecycle support. Negatives revolve around cost, licensing, and platform lock-in. Overall Customer Sentiment: Positive
Who reviewed Rockwell Automation
- C-Suite 59% (64)
- Director 21% (23)
- Manager 20% (22)
Employer names and spend open in the full report, along with the other 106 customers.
Everything 109 customers told us about Rockwell Automation.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
47 Net Promoter Score, from 109 scored reviews- Promoters 62
- Passives 37
- Detractors 10
Cumulative NPS by month
+0 over 6 months- May 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
- Oct 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 44 across 2 companies.
Praised
- Standardization and Familiarity
- Lifecycle Support and Engineering Reuse
- Industrial Reliability and Ecosystem
- Advanced AI for Predictive Maintenance
Criticised
- Cost, Licensing, and Integration Burden
- Competition and Vendor Lock-In
- Hardware Lead Times and Proprietary Ecosystem
- Rigid Licensing and Ecosystem Lock-In
What customers say
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 53% 30 answers
- 90% 10 answers
- 75% 8 answers
- 100% 1 answer
- 9.1/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
Most weighed by Rockwell Automation customers
Report
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