Samsung Electronics America
Samsung Electronics America is the U.S. subsidiary of Samsung Electronics, responsible for marketing, selling, and supporting Samsung’s consumer electronics, home appliances, mobile devices, and enterprise technology solutions across the American market. The company distributes products through retailers, carriers, channel partners, and direct sales, and provides after-sales service and support. It also supports B2B customers with displays, mobility, and other technology solutions tailored to commercial and enterprise use cases.
- Revenue
- $25.0B
- Employees
- 20,000
- Founded
- 1977
- Headquarters
- Ridgefield Park, United States of America
What 23 Arbolus experts think of Samsung Electronics America
NPS scores skew heavily positive, with 53% of entries at 9 or 10, and the overall range remains high (7–10). Renewal intent is very strong among those who reported it, with 100% of declared intents positive. Stickiness is high, with 81% at more than one year of use, and only a small portion in the pilot or early stage. Key themes are high satisfaction, strong retention, and entrenched adoption, especially among longer-term users.Overall Customer Sentiment: Positive
Who reviewed Samsung Electronics America
- C-Suite 64% (15)
- Director 27% (6)
- Manager 9% (2)
Employer names and spend open once the report publishes.
Tell us when the Samsung Electronics America report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
39 Net Promoter Score, from 23 scored reviews- Promoters 11
- Passives 10
- Detractors 2
Cumulative NPS by month
-1 over 6 months- May 9
- Jun 8
- Jul 9
- Aug 9
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 39 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 80% 5 answers
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Samsung Electronics America customers
More in Workplace & Productivity and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Samsung Electronics America
Do you use Samsung Electronics America at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 23 customers of Samsung Electronics America have already contributed
Takes a few minutes. Your identity stays anonymous.