Sandvik
Sandvik is a global engineering group that develops and manufactures equipment, tools, services, and digital solutions for mining and rock excavation, metal cutting, and materials technology, serving industrial, mining, and infrastructure customers worldwide. The company generates revenue through the sale of capital equipment and tooling, aftermarket parts, and lifecycle services, as well as software and automation solutions that optimize production and resource efficiency.
- IT Consulting & Implementation
- Manufacturing Execution & Quality
- Asset Performance Management
- Revenue
- $12.0B
- Employees
- 41,000
- Founded
- 1862
- Headquarters
- Stockholm, Sweden
What 6 Arbolus experts think of Sandvik
NPS scores are predominantly positive, with 60% of responses at NPS 8 and 40% at NPS 9. 80% of users have more than one year of implementation experience, indicating strong stickiness. Renewal intent is mixed; while most respondents did not specify or are 'Not Sure,' high NPS suggests broad satisfaction. There are no negative responses or explicit churn indications in the sample.Overall Customer Sentiment: Positive
Who reviewed Sandvik
- C-Suite 83% (5)
- Director 17% (1)
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Sentiment
33 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 4
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Jan 8
- Apr 8
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 8.5/10 Average score from undecided customers
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