Sartorius
Sartorius is an international life science and bioprocess technology company that provides equipment, consumables, and digital solutions for the development and manufacture of biopharmaceuticals and advanced therapies. It serves biopharma manufacturers, laboratories, and research institutions with products such as bioreactors, filtration systems, lab instruments, and single-use technologies, generating revenue through the sale of hardware, consumables, and related services. The company also offers data and software tools that support process optimization and quality control in regulated environments.
- Manufacturing Execution & Quality
- Asset Performance Management
- IT Consulting & Implementation
- Revenue
- $4.2B
- Employees
- 16,000
- Founded
- 1870
- Headquarters
- Göttingen, Germany
What 40 Arbolus experts think of Sartorius
NPS distributions skew strongly positive with 60% scoring 9–10 and only a minority scoring 7 or below. Renewal intent is extremely high among Influencers and high-spend accounts, with very low churn signals. Stickiness is robust: more than 75% are in the “MoreThan1Year” implementation stage, and most pilot users are progressing toward deeper adoption. Major themes include satisfaction with platform effectiveness and integration, with isolated concerns mainly in pilot or early-stage use cases.Overall Customer Sentiment: Positive
Who reviewed Sartorius
- C-Suite 48% (19)
- Director 25% (10)
- Manager 28% (11)
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Sentiment
35 Net Promoter Score, from 40 scored reviews- Promoters 20
- Passives 14
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Mar 8
- May 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 35 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 65%Plan to renew, by seniority
- 58% 12 answers
- 71% 7 answers
- 71% 7 answers
- 8.9/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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