Siemens
Siemens is a global technology company that develops and sells products, software, and services in industrial automation, electrification, smart infrastructure, and healthcare imaging and diagnostics. It serves manufacturing, energy, transportation, building, and healthcare customers worldwide through hardware, software, and long-term service contracts. Revenue is generated from equipment sales, software licenses and subscriptions, and maintenance, consulting, and project services.
- Cloud Infrastructure & Hosting
- Industrial IoT & Edge Platforms
- IT Consulting & Implementation
- Revenue
- $84.0B
- Employees
- 320,000
- Founded
- 1847
- Headquarters
- Munich, Germany
What 196 Arbolus experts think of Siemens
NPS scores for Siemens are predominantly in the 8–10 range, reflecting robust loyalty. The majority of respondents indicate strong renewal intent, especially among high spenders in utilities and manufacturing. Stickiness is high, with most customers beyond implementation and integrated deeply in workflows. Key themes include praise for reliability, product integration, and support, offset by occasional complaints about licensing flexibility and cost. Overall Customer Sentiment: Positive
Who reviewed Siemens
- C-Suite 63% (123)
- Director 19% (37)
- Manager 18% (35)
Employer names and spend open in the full report, along with the other 193 customers.
Everything 196 customers told us about Siemens.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 196 scored reviews- Promoters 89
- Passives 90
- Detractors 17
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 42 across 6 companies.
Praised
- Proven Reliability in Field Applications
- Strong Customer Support
- Comprehensive Integration Capabilities
- Enhanced Integration with Digital Twin Workflows
Criticised
- Slower Feature Innovation When Entrenched
- High Implementation Cost and Training Need
- Licensing Flexibility Challenges
- Cost-Driven Switching Risks
What customers say
Renewal intent
Plan to renew 55%Plan to renew, by seniority
- 49% 72 answers
- 75% 20 answers
- 53% 15 answers
- 100% 2 answers
- 8.4/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 8.1/10 Average score from customers not renewing
Top alternatives
Most weighed by Siemens customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use Siemens
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