Huawei
Huawei is a global information and communications technology (ICT) company that designs, manufactures, and sells telecommunications equipment, smartphones, enterprise networking gear, and cloud and digital infrastructure solutions to carriers, enterprises, and consumers. It generates revenue through the sale of hardware products, software, and related services across carrier networks, enterprise ICT, and consumer devices. The company also provides cloud computing, data center, and digital transformation services to businesses and governments worldwide.
- Cloud Infrastructure & Hosting
- API Management & Integration
- IT Consulting & Implementation
- Revenue
- $100.0B
- Employees
- 207,000
- Founded
- 1987
- Headquarters
- Shenzhen, China
What 35 Arbolus experts think of Huawei
The NPS spectrum is broadly positive, with 70% of scores at 8 or higher and a notable density of promoters among high-value customers in telecom and aerospace. Renewal intent is strong within these segments, with majority of high spenders and Influencers confirming intent to renew. Stickiness is highest in mature implementations (>1 year), while regulatory concerns and integration complexity account for lower sentiment and churn risk in specific regions and verticals.Overall Customer Sentiment: Positive
Who reviewed Huawei
- C-Suite 68% (24)
- Director 21% (7)
- Manager 12% (4)
Employer names and spend open in the full report, along with the other 32 customers.
Everything 35 customers told us about Huawei.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
20 Net Promoter Score, from 35 scored reviews- Promoters 14
- Passives 14
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Apr 7
- May 8
- Jun 8
- Jul 8
- Aug 8
- Oct 8
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 45 across 4 companies.
Praised
- Growth in Non-Regulated and Commercial Industries
- Advanced AI/Automation for Infrastructure Optimization
- Enhanced API/Software Ecosystem Compatibility
- Technical Performance and Broad Product Portfolio
Criticised
- Governmental and Regulatory Bans
- Supply Chain and Semiconductor Sanctions
- Western Competitors Regaining Speed
- Regulatory and Geopolitical Risk
What customers say
Renewal intent
Plan to renew 54%Plan to renew, by seniority
- 53% 17 answers
- 43% 7 answers
- 67% 3 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Huawei customers
Report
More in Data & Analytics and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
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