HP
HP Inc. is a global technology company that designs, manufactures, and sells personal computers, printers, and related hardware, supplies, and services to consumers, businesses, and public sector customers. It generates revenue through the sale of devices, printing equipment and supplies, and associated software, support, and managed services delivered through direct and channel partners worldwide.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- IT Consulting & Implementation
- Revenue
- $53.6B
- Employees
- 58,000
- Founded
- 1939
- Headquarters
- Palo Alto, United States of America
What 36 Arbolus experts think of HP
The NPS distribution is overwhelmingly positive, with 70% of respondents giving scores of 9 or 10, indicative of strong promoter sentiment. Renewal intent is high among influencers and high spenders, further supporting long-term stickiness. Over 90% report being in the 'MoreThan1Year' implementation stage, suggesting long-term usage and integration. Common praise centers on HP’s reliability, security, enterprise support, and lifecycle management. Some concerns remain over variable support experience and procurement complexity, but the overall tone is strongly favorable.Overall Customer Sentiment: Positive
Who reviewed HP
- C-Suite 58% (21)
- Director 15% (5)
- Manager 27% (10)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about HP.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
58 Net Promoter Score, from 36 scored reviews- Promoters 23
- Passives 11
- Detractors 2
Cumulative NPS by month
+1 over 5 months- May 8
- Jun 8
- Jul 9
- Aug 8
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 40 across 3 companies.
Praised
- Scalable Hardware for Growth
- Cloud and Virtualization Integration
- AI-Driven Management
- Ease of Use and Compatibility
Criticised
- Configuration and Pricing Complexity
- Need for Flexibility
- Support and Lifecycle Gaps
- Competitive Innovation
What customers say
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 73% 11 answers
- 100% 1 answer
- 67% 3 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 7.5/10 Average score from customers not renewing
Top alternatives
Most weighed by HP customers
Report
More in Consulting & Professional Services and IT Infrastructure & Cloud
Other companies in both categories with a customer report.
For people who use HP
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