Hitachi
Hitachi is a global Japanese conglomerate that operates across information technology, industrial systems, energy, mobility, and infrastructure, providing products and services such as IT solutions, construction machinery, rail systems, and power systems to enterprises and governments worldwide. The company generates revenue through the sale of equipment and hardware, software and digital solutions, systems integration, and long-term maintenance and managed services contracts. Its customers span sectors including manufacturing, transportation, utilities, finance, and public sector organizations.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $80.0B
- Employees
- 320,000
- Founded
- 1910
- Headquarters
- Tokyo, Japan
What 44 Arbolus experts think of Hitachi
NPS scores are predominantly strong, with 36% Promoters (NPS 9-10), 43% Passives (NPS 7-8), and 21% Detractors (NPS 6 or below). Renewal intent is mixed, with 30% stating 'Yes', 26% 'Not Sure', and 17% 'No', while the rest are unreported. Stickiness is high, as over 75% of users are at the 'MoreThan1Year' implementation stage. The key theme from quantitative data is high perceived value but variable confidence in ongoing commitment.Overall Customer Sentiment: Positive
Who reviewed Hitachi
- C-Suite 73% (32)
- Director 14% (6)
- Manager 14% (6)
Employer names and spend open once the report publishes.
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Sentiment
27 Net Promoter Score, from 44 scored reviews- Promoters 17
- Passives 22
- Detractors 5
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 48% 23 answers
- 60% 5 answers
- 75% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by Hitachi customers
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