HaloITSM
HaloITSM is a UK-based software company that provides an IT service management (ITSM) platform for internal IT teams and managed service providers, covering incident, problem, change, asset, and service request management. Its cloud-based solution helps organizations standardize ITIL-aligned workflows, automate support processes, and provide self-service portals for end users. The company generates revenue through subscriptions to its SaaS platform and related services such as implementation and support.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $12.0M
- Employees
- 120
- Founded
- 2012
- Headquarters
- Alton, United Kingdom
What 7 Arbolus experts think of HaloITSM
NPS scores show polarization: 29% are Promoters (NPS 9-10), 29% are Passives (NPS 7-8), and 43% are Detractors (NPS 0-6). Renewal intent is split: 29% Yes, 29% No, and 14% Not Sure (with rest not stated). Implementation stages lean toward mature use, but stickiness is not universal. Key themes include value delivery for some high spenders, but gaps in satisfaction or fit drive churn risk, especially among Influencers.Overall Customer Sentiment: Neutral
Who reviewed HaloITSM
- C-Suite 100% (7)
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Sentiment
-42 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 2
- Detractors 4
Cumulative NPS by month
+1 over 5 months- Apr 6
- May 6
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 30 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 3 answers
- 100% 1 answer
- 10/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by HaloITSM customers
More in Workplace & Productivity and IT Infrastructure & Cloud
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