Gridware
Gridware is a technology company that develops hardware and software systems to monitor overhead power distribution lines and detect faults and wildfire risks in real time. It serves electric utilities and grid operators, helping them improve grid reliability, reduce maintenance costs, and mitigate wildfire-related outages and damage. The company generates revenue by selling its monitoring devices and associated analytics and monitoring services to utility customers.
- IoT & Edge Platforms
- Energy & Utilities Operations Software
- Revenue
- $6.0M
- Employees
- 45
- Founded
- 2020
- Headquarters
- Walnut Creek, United States of America
What 8 Arbolus experts think of Gridware
NPS scores for Gridware span from 6 to 9, with the majority in the moderate to positive range. 62.5% of experts express 'Not Sure' for renewal intent, particularly those in pilot or under-one-year stages. Longer-term, higher-spend implementations correspond with positive renewal intent and stronger NPS. Stickiness appears higher with customers in mature implementation phases (>1 year). Key themes indicate satisfaction is strongly linked to realized operational benefits post-implementation, while uncertainty is driven by shorter pilots and lack of sufficient experience.Overall Customer Sentiment: Neutral
Who reviewed Gridware
- C-Suite 50% (4)
- Director 38% (3)
- Manager 12% (1)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Jul 8
- Apr 7
- May 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 50% 4 answers
- 33% 3 answers
- 0% 1 answer
- 7.7/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
Top alternatives
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