Globe Telecom
Globe Telecom is a major telecommunications provider in the Philippines offering mobile, fixed-line, and broadband internet services to consumer, enterprise, and wholesale customers. It generates revenue primarily from mobile voice and data plans, home and business broadband subscriptions, and related digital and enterprise connectivity services. The company also provides value-added digital solutions such as cloud, cybersecurity, and managed ICT services for corporate clients.
- Cloud Infrastructure & Hosting
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $3.2B
- Employees
- 8,500
- Founded
- 1935
- Headquarters
- Taguig, Philippines
What 8 Arbolus experts think of Globe Telecom
The NPS distribution skews high, with 33% Promoters (NPS 9-10) and only 17% Detractors (NPS 5). 50% of respondents show strong renewal intent, 33% are unsure, and 17% do not intend to renew. Stickiness is strong, with 87% of experts reporting more than one year in implementation. Top themes include stability, long-term engagement, and positive value perception among high spend customers.Overall Customer Sentiment: Positive
Who reviewed Globe Telecom
- C-Suite 62% (5)
- Director 25% (2)
- Manager 12% (1)
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Sentiment
25 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 2
- Detractors 2
Cumulative NPS by month
+1 over 3 months- Apr 7
- Jun 8
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 25 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 4 answers
- 50% 2 answers
- 7.3/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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