GOOGLE CHROME
Google Chrome is a web browser developed by Google that enables individuals and organizations to access and interact with web applications, content, and services across desktop and mobile devices. It generates revenue indirectly for Google by supporting search and advertising usage, integration with Google services, and distribution partnerships.
- Revenue
- $8.0B
- Employees
- 35,000
- Founded
- 2008
- Headquarters
- Mountain View, United States of America
What 204 Arbolus experts think of GOOGLE CHROME
NPS is overwhelmingly positive: the large majority score Chrome a 9 or 10, with only a handful below 8. Renewal intent is consistently high or affirmative among high spenders and enterprise IT leaders. Stickiness is evident, with the majority reporting use for more than one year and no reports of large-scale churn. Key qualitative drivers are Chrome's strong web compatibility, security, extension management, and emerging AI features. Concerns raised are primarily around privacy, memory/resource consumption, and extension governance.Overall Customer Sentiment: Positive
Who reviewed GOOGLE CHROME
- C-Suite 73% (149)
- Director 18% (37)
- Manager 9% (18)
Employer names and spend open in the full report, along with the other 201 customers.
Everything 204 customers told us about GOOGLE CHROME.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
72 Net Promoter Score, from 204 scored reviews- Promoters 157
- Passives 38
- Detractors 9
Cumulative NPS by month
-1 over 6 months- Apr 10
- May 10
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 52 across 3 companies.
Praised
- Enterprise Security and Automatic Updates
- Unmatched Compatibility and Ecosystem
- Comprehensive Extension and Developer Support
- Enterprise AI Governance
Criticised
- Enterprise Security-First Competitors
- Overlapping AI and Security in Competing Browsers
- Privacy and Ecosystem Independence
- Extension Ecosystem Security Risks
What customers say
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 86% 22 answers
- 89% 9 answers
- 100% 2 answers
- 9.3/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by GOOGLE CHROME customers
Report
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