Garmin
Garmin is a global technology company that designs, manufactures, and sells GPS-enabled devices and software for markets including automotive, aviation, marine, outdoor, and fitness. It generates revenue primarily through hardware device sales, related accessories, and value-added services such as maps, subscriptions, and connected apps to consumers, enterprises, and government customers worldwide.
- IoT & Edge Platforms
- Aviation & Aerospace Software
- Maritime & Shipping Software
- Revenue
- $5.2B
- Employees
- 20,500
- Founded
- 1989
- Headquarters
- Olathe, United States of America
What 18 Arbolus experts think of Garmin
NPS distribution is skewed high: 38% of responses are NPS 9-10, 46% are NPS 7-8, and 8% are NPS 5; there are no NPS values below 5. The majority of customers have used Garmin for more than one year, and sticky adoption correlates with higher NPS scores. Renewal intent data is sparse; however, respondents reporting offboarding correspond with the lowest NPS. The primary sentiment theme is overall positivity deriving from long-term usage and high satisfaction scores.Overall Customer Sentiment: Positive
Who reviewed Garmin
- C-Suite 72% (13)
- Director 22% (4)
- Manager 6% (1)
Employer names and spend open once the report publishes.
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Sentiment
50 Net Promoter Score, from 18 scored reviews- Promoters 10
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- Apr 8
- May 8
- Jun 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 49 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 67% 3 answers
- 33% 3 answers
- 9.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Garmin customers
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