Arbolus Intelligence

Samsara

samsara.com · San Francisco, United States of America

Samsara provides an Internet of Things (IoT) platform that connects fleets, equipment, and industrial operations to the cloud, offering telematics, video-based safety, equipment monitoring, and workflow tools for logistics, transportation, field services, and other asset-intensive industries. Its software and hardware help customers improve safety, efficiency, and regulatory compliance by collecting and analyzing real-time operational data. Samsara generates revenue through subscriptions to its cloud platform bundled with connected devices and sensors.

  • IoT & Edge Platforms
  • Observability & Monitoring
  • Transportation & Fleet Management
Listed in
Revenue
$1.3B
Employees
3,200
Founded
2015
Headquarters
San Francisco, United States of America

What 74 Arbolus experts think of Samsara

The majority of customers are NPS 8–10 promoters with high renewal intent, particularly among influencers and large enterprise users. Implementation stickiness is strong, with over 75% beyond one year of usage. Positive expert feedback centers on ROI, platform unification, and safety improvements. Detractors cite cost, integration/API gaps, and some support friction as reasons for non-renewal or lower satisfaction.Overall Customer Sentiment: Positive

Who reviewed Samsara

Total customers 74 68 current · 6 former
Reviews growth +34 in six months
Seniority of respondents
  • C-Suite 67% (50)
  • Director 24% (18)
  • Manager 10% (7)
Engineering Leader C-Suite NPS 9 Will renew Submitted Sep 2026
Revenue Executive C-Suite NPS 10 Undecided Submitted Dec 2025
Other Analyst Director NPS 9 Will renew Submitted May 2026

Employer names and spend open in the full report, along with the other 71 customers.

Everything 74 customers told us about Samsara.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

48 Net Promoter Score, from 74 scored reviews
  • Promoters 42
  • Passives 26
  • Detractors 6

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jun 8
  • Jul 9
  • Aug 9
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 33 across 2 companies.

Praised

  • Remote Site Adaptation
  • Transparent, Scalable Pricing
  • Enhanced API Offerings
  • Unified Platform Efficiency

Criticised

  • Support and Contract Friction
  • API/Data Integration Gaps
  • Cost Relative to Simpler Solutions
  • Commoditization by Cheaper Competitors

What customers say

Unified Platform Efficiency
“I can manage fleet tracking, video safety, telematics, and maintenance in one system, eliminating the need for multiple platforms.”
Measurable Safety Improvements
“Our incidents and risk exposure dropped significantly with Samsara’s video and telematics, leading to reduced insurance claims and downtime.”
Intuitive User Experience
“Samsara offered a more intuitive portal and made monitoring and managing accidents much simpler compared to competitors.”

Renewal intent

Plan to renew 77%
  • Will renew 33
  • Undecided 10
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 85% 27 answers
  • Director 67% 12 answers
  • Manager 33% 3 answers
  • Not specified 100% 1 answer
  • 8.9/10 Average score from customers who will renew
  • 7.5/10 Average score from undecided customers

Top alternatives

Most weighed by Samsara customers

Report

Customer Report - Oct 2026 Oct 2026 74 + 4

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