Samsara – Fleet Management Mid-market Analog
Samsara is a connected operations platform that provides fleet management, telematics, and IoT-based monitoring solutions to commercial and industrial customers. Its software and hardware help organizations track vehicles and assets, monitor driver behavior and safety, optimize routing and fuel usage, and gain real-time operational insights. Samsara generates revenue through subscriptions to its cloud platform and sales of associated devices and sensors.
- Transportation & Fleet Management
- IoT & Edge Platforms
- Observability & Monitoring
- Revenue
- $1.3B
- Employees
- 2,500
- Founded
- 2015
- Headquarters
- San Francisco, United States of America
What 17 Arbolus experts think of Samsara – Fleet Management Mid-market Analog
NPS scores are strongly positive, with 61% of responses at 8 or higher and notable peaks at 10. Renewal intent is explicit for three experts (Yes), with majority of customers demonstrating platform stickiness through more than a year of deployment. Only two respondents are in the pilot phase and report moderate satisfaction (NPS 5-6). Adoption is widespread with limited indications of intent to switch vendors. Overall Customer Sentiment: Positive
Who reviewed Samsara – Fleet Management Mid-market Analog
- C-Suite 71% (12)
- Director 29% (5)
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Sentiment
23 Net Promoter Score, from 17 scored reviews- Promoters 7
- Passives 7
- Detractors 3
Cumulative NPS by month
+0 over 4 months- Apr 8
- May 8
- Jun 8
- Jul 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 20 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 4 answers
- 100% 1 answer
- 7.3/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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