SAP TM
SAP Transportation Management (SAP TM) is an enterprise software module within the SAP S/4HANA and SAP Supply Chain Management suites that helps large organizations plan, execute, and monitor domestic and international freight and logistics operations. It supports shippers, logistics service providers, and carriers with transportation planning, carrier selection, freight costing, and tracking integrated with broader SAP ERP and supply chain processes. The product is licensed as part of SAP’s software and cloud subscription offerings to global enterprise customers.
- Enterprise ERP
- Transportation & Fleet Management
- Revenue
- $34.0B
- Employees
- 110,000
- Founded
- 1972
- Headquarters
- Walldorf, Germany
What 199 Arbolus experts think of SAP TM
NPS distribution for SAP TM is strongly positive, with the majority of respondents giving scores of 8–10. Renewal intent is high, particularly among high-volume and SAP-centric users. Most customers report stickiness, driven by deep process integration and operational reliance. Qualitative feedback highlights strong end-to-end control and visibility as key positives, with configuration complexity and cost occasionally cited as negatives. Recommendation is common in SAP-dominant environments, with some hesitation for smaller organizations or non-SAP infrastructures.Overall Customer Sentiment: Positive
Who reviewed SAP TM
- C-Suite 69% (137)
- Director 20% (40)
- Manager 12% (24)
Employer names and spend open in the full report, along with the other 196 customers.
Everything 199 customers told us about SAP TM.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
43 Net Promoter Score, from 199 scored reviews- Promoters 102
- Passives 81
- Detractors 16
Cumulative NPS by month
+0 over 4 months- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 28 across 6 companies.
Praised
- Integration and Freight Spend Control
- Comprehensive Planning and Execution
- Operational Efficiency Across Locations
- Cost-Effective, Autonomous Transportation Management
Criticised
- Integration Complexity and Specialist Demand
- Non-SAP Integration and Overhead
- Manual Intervention and User Experience
- Competitors Offering Lower Cost and Integration
What customers say
Renewal intent
Plan to renew 74%Plan to renew, by seniority
- 75% 36 answers
- 86% 7 answers
- 50% 4 answers
- 8.4/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 8.3/10 Average score from customers not renewing
Top alternatives
Most weighed by SAP TM customers
Report
More in ERP Software and Supply Chain & Logistics
Other companies in both categories with a customer report.
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