SCOUT CLINICAL
Scout Clinical provides patient support and logistics services for clinical trials, including travel coordination, reimbursements, and other patient-centric services for pharmaceutical, biotech, and contract research organizations. The company helps sponsors and CROs reduce barriers to trial participation and improve retention by managing end-to-end patient and caregiver support programs. It generates revenue through service contracts and program fees with life sciences companies running global clinical studies.
- Clinical Trial & Research Software
- Revenue
- $25.0M
- Employees
- 120
- Founded
- 2017
- Headquarters
- Dallas, United States of America
What 11 Arbolus experts think of SCOUT CLINICAL
NPS distribution is weighted towards the upper half: 42% of submissions are NPS 8–10, representing Promoters, while 29% fall into the NPS 7 range, and 1 detractor (NPS=3) is reported. Renewal intent is "Yes" for all high spend influencers, with only a single instance of explicit "No" (correlating with the lowest NPS) and one "Not Sure" response. Implementation stages are well-distributed: 33% in More Than 1 Year, 25% in Pilot, and the remainder in Less Than 1 Year or OffBoarding. Positive sentiment is correlated with advanced implementations and larger spend, while negative outliers are associated with offboarding. Overall Customer Sentiment: Positive
Who reviewed SCOUT CLINICAL
- C-Suite 45% (5)
- Director 45% (5)
- Manager 9% (1)
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Sentiment
27 Net Promoter Score, from 11 scored reviews- Promoters 4
- Passives 6
- Detractors 1
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 50% 2 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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