Arbolus Intelligence

ShipBob

shipbob.com · Chicago Loop, United States of America

ShipBob is a technology-enabled third-party logistics provider that offers e-commerce brands outsourced warehousing, fulfillment, and shipping services through a network of fulfillment centers. Its cloud-based platform integrates with major e-commerce platforms and marketplaces, enabling merchants to manage inventory, orders, and delivery from a single interface. The company generates revenue by charging for storage, pick-and-pack, shipping, and related value-added logistics services.

  • IT Consulting & Implementation
  • Warehouse Management
Listed in
Revenue
$350.0M
Employees
2,200
Founded
2014
Headquarters
Chicago Loop, United States of America

What 15 Arbolus experts think of ShipBob

NPS scores are high, with multiple ratings of 8-10, reflecting overall satisfaction. However, renewal intent shows hesitation among higher-spending influencers, mainly due to pricing and B2B feature gaps. Stickiness is strong for users in established deployments, but those with complex requirements show more uncertainty. Key feedback themes are ease of use, integration, and operational transparency, countered by concerns over cost structure, B2B limitations, and insufficient detail in reporting.Positive

Who reviewed ShipBob

Total customers 15 15 current · 0 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 79% (12)
  • Director 7% (1)
  • Manager 14% (2)
Marketing Leader C-Suite NPS 7 Submitted Jun 2026
Strategy Leader C-Suite NPS 4 Not renewing Submitted Aug 2026
Founder C-Suite NPS 10 Will renew Submitted Jan 2026

Employer names and spend open in the full report, along with the other 12 customers.

Everything 15 customers told us about ShipBob.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

53 Net Promoter Score, from 15 scored reviews
  • Promoters 9
  • Passives 5
  • Detractors 1

Cumulative NPS by month

-1 over 6 months
  • Mar 10
  • Apr 9
  • May 9
  • Jun 9
  • Jul 9
  • Aug 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 53 across 1 companies.

Praised

  • Enhance B2B Fulfillment
  • Streamline Multi-Warehouse Account Management
  • Improve Analytics and Spend Transparency
  • Effective Customer Support

Criticised

  • Insufficient Spend Analytics
  • High Costs for D2C and B2B
  • Limited Flexibility for B2B
  • Churn Risk due to Cost

What customers say

Effective Customer Support
“When issues arise, ShipBob's helpdesk is good to use and responsive, making problem resolution faster.”
Seamless Shopify and Amazon Connection
“I found integrating ShipBob with Shopify and Amazon straightforward, which was essential for our fulfillment processes.”
User-Friendly Portal
“I appreciate the service and find the ShipBob portal very easy to use, including adding new users and tracking orders efficiently.”

Renewal intent

Plan to renew 44%
  • Will renew 4
  • Undecided 2
  • Not renewing 3

Plan to renew, by seniority

  • C-Suite 38% 8 answers
  • Not specified 100% 1 answer
  • 9.3/10 Average score from customers who will renew
  • 9/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

Report

Customer Report - Sep 2026 Sep 2026 15 + 0

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