Arbolus Intelligence

Shiprocket

shiprocket.in · India

Shiprocket is an Indian logistics and e-commerce enablement platform that provides multi-carrier shipping, fulfillment, and post-purchase solutions for online sellers and D2C brands. Merchants integrate Shiprocket with marketplaces and storefronts to access discounted courier rates, automated label generation, tracking, and warehousing services, paying per shipment and for value-added logistics services. The company also offers related SaaS tools and APIs to help businesses manage orders, returns, and delivery experience across India and select international lanes.

  • E-commerce Platforms & Storefronts
  • Payment Processing
  • IT Consulting & Implementation
Listed in
Revenue
$65.0M
Employees
1,500
Founded
2017
Headquarters
India

What 17 Arbolus experts think of Shiprocket

NPS scores are predominantly positive, with 60% of experts rating 8 or higher and one rating as high as 10. Renewal intent is high: most Influencers and Users plan to continue, though a small portion express uncertainty or price sensitivity. Stickiness is demonstrated by the majority in the More than 1 year implementation stage; early-stage users also see value but have more varied budget commitments. Key themes are efficiency gains, critical automation, broad courier coverage, and solid integration, with some concerns over support speed and advanced customization needs.Overall Customer Sentiment: Positive

Who reviewed Shiprocket

Total customers 17 15 current · 2 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 53% (9)
  • Director 47% (8)
Executive C-Suite NPS 9 Will renew Submitted Apr 2026
Strategy Leader Director NPS 5 Not renewing Submitted Mar 2026
Revenue Leader C-Suite NPS 9 Will renew Submitted Feb 2026

Employer names and spend open in the full report, along with the other 14 customers.

Everything 17 customers told us about Shiprocket.

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Sentiment

11 Net Promoter Score, from 17 scored reviews
  • Promoters 5
  • Passives 9
  • Detractors 3

Cumulative NPS by month

+0 over 6 months
  • Apr 8
  • May 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 11 across 3 companies.

Praised

  • Ease of Use and Fast Scaling
  • Critical Logistics Aggregation
  • Wide Courier Network and Integration
  • Full Logistics Customization

Criticised

  • Better Service and Price Negotiation
  • Feature Parity with New Entrants
  • Competitive AI and Direct Integrations
  • Support Challenges

What customers say

Ease of Use and Fast Scaling
“I would recommend Shiprocket because it is easy to set up and lets growing brands automate shipping without upfront complexity.”
Critical Logistics Aggregation
“I rely on Shiprocket to aggregate multiple couriers, automate labels, and access discounted rates, which are highly critical to our business priorities.”
Wide Courier Network and Integration
“I selected Shiprocket for its broad courier access and seamless integration, which lets us reach more pin codes and automate fulfillment nationally.”

Renewal intent

Plan to renew 69%
  • Will renew 9
  • Undecided 3
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 6 answers
  • Director 71% 7 answers
  • 8.7/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 5/10 Average score from customers not renewing

Top alternatives

Most weighed by Shiprocket customers

Report

Customer Report - Oct 2026 Oct 2026 17 + 2

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