Arbolus Intelligence

clickpost

clickpost.ai · San Francisco, United States of America

ClickPost is an AI-powered customer support platform that helps businesses automate and streamline email-based customer service workflows. Its product uses large language models to draft responses, categorize and route tickets, and integrate with existing help desk tools so teams can resolve customer issues faster while maintaining human oversight.

  • Conversational AI & Chatbots
  • Customer Support & Help Desk
Listed in
Revenue
$400.0K
Employees
8
Founded
2023
Headquarters
San Francisco, United States of America

What 12 Arbolus experts think of clickpost

NPS distribution is highly positive with 8 out of 12 experts rating 9 or 10, and only one outlier at 4. 11 of 12 state clear renewal intent, with budget outlook indicating spend increases driven by organic parcel volume growth. Stickiness is high, with most customers in the platform for longer than 1 year. Key feedback themes reinforce strengths in automation, integration, and responsive support. There is an isolated case of churn with lower NPS from a small, non-retail user.Overall Customer Sentiment: Positive

Who reviewed clickpost

Total customers 12 10 current · 2 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 67% (8)
  • Director 17% (2)
  • Manager 17% (2)
Operations Manager C-Suite NPS 7 Will renew Submitted May 2025
Finance Analyst Manager NPS 4 Not renewing Submitted May 2025
Product Leader Director NPS 9 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 9 customers.

Everything 12 customers told us about clickpost.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

75 Net Promoter Score, from 12 scored reviews
  • Promoters 10
  • Passives 1
  • Detractors 1

Praised

  • User-Friendly Integration
  • Comprehensive Logistics Enablement
  • Reliability and Responsiveness
  • Scalable Integration for Growing Volumes

Criticised

  • Suitability for Smaller Budgets
  • Experience Gaps for Small/Non-Core Users
  • API/Image Technical Escalations
  • Dissatisfaction Among Niche User Segments

What customers say

User-Friendly Integration
“It is a good tool that is easy to access, which has simplified our logistics operations.”
Comprehensive Logistics Enablement
“The overall experience has been strong, especially around orchestration, tracking, and providing shipment visibility through multi-courier integration.”
Reliability and Responsiveness
“I consider them very reliable partners, always providing quick response times and consistently performing as expected.”

Renewal intent

Plan to renew 92%
  • Will renew 11
  • Undecided 0
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 100% 8 answers
  • Director 100% 2 answers
  • Manager 50% 2 answers
  • 9.3/10 Average score from customers who will renew
  • 4/10 Average score from customers not renewing

Top alternatives

Most weighed by clickpost customers

Report

Customer Report - Sep 2026 Sep 2026 12 + 0

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