FarEye
FarEye is a logistics SaaS company that provides a last-mile delivery management and orchestration platform for enterprises such as retailers, e‑commerce companies, and logistics providers. Its software helps plan, route, track, and optimize deliveries and returns, improving on-time performance and customer experience while reducing logistics costs. The company generates revenue through subscriptions and related implementation and support services for its cloud-based platform.
- Transportation & Fleet Management
- Field Service Management
- Project & Work Management
- Revenue
- $35.0M
- Employees
- 450
- Founded
- 2013
- Headquarters
- Noida, India
What 8 Arbolus experts think of FarEye
NPS distribution ranges from 6 (detractor/passive) to 10 (promoter), with multiple scores in the 6-9 range indicating a leaning toward positive yet cautious endorsement. Renewal intent shows 37.5% as 'Yes', 50% 'Not Sure', and 12.5% 'No', suggesting moderate but not secured customer stickiness. Implementation stages span Pilot (37.5%), More Than 1 Year (50%), and Offboarding (12.5%). Positive themes align with high spend and operational maturity, while uncertainty appears mainly among recent or pilot deployments. Churn is present but limited.Overall Customer Sentiment: Neutral
Who reviewed FarEye
- C-Suite 75% (6)
- Director 25% (2)
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Sentiment
-25 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 2
- Detractors 4
Cumulative NPS by month
+1 over 6 months- Oct 6
- Feb 8
- May 7
- Oct 7
- Apr 7
- Jun 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 7 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 33% 6 answers
- 0% 1 answer
- 7.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
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