FedEx
FedEx is a global logistics and transportation company that provides express parcel delivery, freight, e‑commerce logistics, and supply chain services to businesses and consumers worldwide, generating revenue through shipping, logistics contracts, and related value‑added services. It operates air and ground networks, last‑mile delivery, and specialized solutions such as cross‑border, returns management, and time‑definite delivery. The company serves customers across industries including retail, manufacturing, healthcare, and technology.
- Transportation & Fleet Management
- Warehouse Management
- E-commerce Platforms & Storefronts
- Revenue
- $90.0B
- Employees
- 530,000
- Founded
- 1971
- Headquarters
- Memphis, United States of America
What 38 Arbolus experts think of FedEx
NPS across the expert pool ranges from 3 to 10, with the majority of scores between 7 and 10. Renewal intent is positive, with a substantial set of users citing intention to renew, especially those with higher spend or implementation over one year. Stickiness is high: most respondents are in the MoreThan1Year stage, indicating sustained use. Key feedback highlights FedEx’s reliability, network reach, and customs expertise as positives; negatives include service cost and performance variation in specific geographies. Overall Customer Sentiment: Positive
Who reviewed FedEx
- C-Suite 58% (22)
- Director 24% (9)
- Manager 18% (7)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about FedEx.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
13 Net Promoter Score, from 38 scored reviews- Promoters 13
- Passives 17
- Detractors 8
Cumulative NPS by month
+1 over 6 months- May 7
- Jun 7
- Jul 8
- Aug 8
- Sep 7
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 32 across 2 companies.
Praised
- Extensive Global Transportation Network
- Strong Customs and Compliance Expertise
- Shipment Visibility and Technology
- Digital Innovation
Criticised
- Premium Service Expense
- Variable Performance by Geography
- Specialized Needs Beyond Standard Services
- Technological Disintermediation
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 35% 17 answers
- 100% 4 answers
- 29% 7 answers
- 8.8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Top alternatives
Most weighed by FedEx customers
Report
More in Supply Chain & Logistics and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use FedEx
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