Fleet Assist
Fleet Assist provides outsourced fleet management support services to leasing and contract hire companies in the UK, including access to a managed network of service, maintenance and repair garages, invoice validation, and related administration services. It helps fleet and leasing providers control maintenance costs, ensure service quality, and streamline SMR processes across their vehicle portfolios. Revenue is generated through service fees and network management charges paid by leasing and fleet operator clients.
- IT Consulting & Implementation
- Business Process Management
- Revenue
- $9.0M
- Employees
- 45
- Founded
- 2003
- Headquarters
- Huntingdon, United Kingdom
What 11 Arbolus experts think of Fleet Assist
NPS scores range from 5 to 10, indicating a mix of neutral to positive sentiment, with the highest scores coming from high spenders. Only one participant stated clear intent to renew, while most are unsure. Stickiness is moderate, with most customers in post-implementation phases and one in pilot. Key themes in feedback include strong results in the UK, need for multilingual support for wider deployment, and early operational cost savings. Customers appreciate onboarding and customer support but express concerns about scalability, ongoing costs, and language capabilities.Overall Customer Sentiment: Neutral
Who reviewed Fleet Assist
- C-Suite 91% (10)
- Director 9% (1)
Employer names and spend open in the full report, along with the other 8 customers.
Everything 11 customers told us about Fleet Assist.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
-18 Net Promoter Score, from 11 scored reviews- Promoters 2
- Passives 5
- Detractors 4
Praised
- Operational Cost Savings
- Strong UK Adoption
- Support Consistency
- AI-Enhanced Reporting
Criticised
- Ambivalence on Global Fit
- High Initial Software Spend
- Lack of Multilingual Support
- Renewal Uncertainty
What customers say
Renewal intent
Plan to renew 29%Plan to renew, by seniority
- 29% 7 answers
- 8.5/10 Average score from customers who will renew
- 6.2/10 Average score from undecided customers
Report
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