Flextronics
Flex (formerly Flextronics) is a global electronics manufacturing services and supply chain solutions provider that designs, engineers, and builds products for companies across industries such as automotive, healthcare, industrial, communications, and consumer devices. It offers contract design, manufacturing, logistics, and after-market services, generating revenue through long-term manufacturing and supply agreements with OEMs and technology companies. The company also provides design and engineering support, component sourcing, and lifecycle management to optimize customers’ production and distribution operations.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $30.0B
- Employees
- 170,000
- Founded
- 1969
- Headquarters
- Singapore, Singapore
What 27 Arbolus experts think of Flextronics
NPS is primarily 8–10 for most experts, reflecting high satisfaction among large, compliance-focused organizations, with only one outlier at NPS 1. Renewal intent is affirmative for over 60% of high spenders, while some large accounts remain on the fence ("Not Sure") pending improvements in TCO and setup efficiency. Stickiness is high, as evidenced by 80% of respondents reporting implementation >1 year. Core feedback themes are strong quality, compliance, and manufacturing capability, offset by concerns over prototyping agility and cost management.Overall Customer Sentiment: Positive
Who reviewed Flextronics
- C-Suite 52% (14)
- Director 30% (8)
- Manager 19% (5)
Employer names and spend open in the full report, along with the other 24 customers.
Everything 27 customers told us about Flextronics.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
44 Net Promoter Score, from 27 scored reviews- Promoters 14
- Passives 11
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 8
- Jun 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 44 across 3 companies.
Praised
- Pre-Built ERP Integration
- Pricing Transparency for Long-Term Engagements
- Agile Rapid Prototyping Processes
- Best-in-Class Compliance Capabilities
Criticised
- Integration Complexity with Enterprise Systems
- Setup Inertia for Prototyping
- Total Cost Increases Over Time
- Quality Drift in Mission-Critical Production
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 78% 9 answers
- 33% 3 answers
- 75% 4 answers
- 8.6/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
Top alternatives
Most weighed by Flextronics customers
Report
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