Flowserve
Flowserve Corporation is a global manufacturer and service provider of industrial flow management equipment, including pumps, valves, seals, and related systems, serving oil and gas, chemical, power generation, water, and other process industries. The company generates revenue through the sale of engineered equipment as well as aftermarket services such as maintenance, repair, and replacement parts. It serves large industrial and infrastructure customers worldwide through direct sales and a network of service centers.
- Revenue
- $4.0B
- Employees
- 17,000
- Founded
- 1997
- Headquarters
- Irvington, United States of America
What 22 Arbolus experts think of Flowserve
NPS scores are strongly positive, with 41% at 10 and another 41% in the 7–9 range. 81% of respondents have Flowserve implemented for more than one year, correlating with above-average NPS and renewal intent. Renewal intent is positive or confirmed for all high spenders and most Influencers, with only 9% not sure. The major themes driving sentiment are operational reliability, breadth of product suite, and long-standing relationships.Overall Customer Sentiment: Positive
Who reviewed Flowserve
- C-Suite 55% (12)
- Director 18% (4)
- Manager 27% (6)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 22 scored reviews- Promoters 12
- Passives 7
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Mar 9
- Apr 9
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 46 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 85%Plan to renew, by seniority
- 86% 7 answers
- 100% 1 answer
- 80% 5 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Top alternatives
Most weighed by Flowserve customers
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