FourKites, Inc.
FourKites is a supply chain visibility platform that provides real-time tracking and predictive analytics for shipments across road, rail, ocean, air, and parcel. The company serves shippers, carriers, and 3PLs by aggregating telematics, ELD, and carrier data to improve on-time performance, reduce logistics costs, and enhance customer service. It generates revenue through subscription-based SaaS licenses and related services for its visibility and analytics solutions.
- Transportation & Fleet Management
- Supply Chain & Logistics Software
- Business Intelligence & Dashboards
- Revenue
- $150.0M
- Employees
- 900
- Founded
- 2014
- Headquarters
- Chicago Loop, United States of America
What 26 Arbolus experts think of FourKites, Inc.
70% of NPS responses are Promoters (scores 8-10), with most high-value accounts in this segment. Only 3 respondents score 6 or below. Renewal intent is strong, especially among high spenders and users with more than one year of implementation. Offboarding and non-renewal are concentrated in lower spend, lower NPS cohorts.Stickiness is reinforced at the 'MoreThan1Year' stage (>55% of sample), mirroring high satisfaction and long-term value. The customer base overall demonstrates positive sentiment driven by high platform adoption and consistent delivery of operational benefits.Positive
Who reviewed FourKites, Inc.
- C-Suite 48% (12)
- Director 44% (11)
- Manager 8% (2)
Employer names and spend open once the report publishes.
Tell us when the FourKites, Inc. report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
19 Net Promoter Score, from 26 scored reviews- Promoters 10
- Passives 11
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 19 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 43% 7 answers
- 57% 7 answers
- 100% 1 answer
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 6.8/10 Average score from undecided customers
- 4.5/10 Average score from customers not renewing
More in Data & Analytics and Supply Chain & Logistics
Other companies in both categories with a customer report.
For people who use FourKites, Inc.
Do you use FourKites, Inc. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 26 customers of FourKites, Inc. have already contributed
Takes a few minutes. Your identity stays anonymous.