Foxconn
Foxconn, formally known as Hon Hai Precision Industry Co., Ltd., is a Taiwan-based multinational electronics manufacturing services provider that designs, manufactures, and assembles components and finished products such as smartphones, computers, and other consumer and industrial electronics for global brand owners. The company operates large-scale factories and supply chain operations across multiple countries, generating revenue primarily through contract manufacturing and related engineering and logistics services. Its customers include major technology, telecommunications, and consumer electronics companies worldwide.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $200.0B
- Employees
- 1,000,000
- Founded
- 1974
- Headquarters
- Taiwan
What 24 Arbolus experts think of Foxconn
Customer sentiment toward Foxconn is predominantly positive, with NPS scores ranging from 6 to 10, and many responses at 8 or higher. Renewal intent is strong among high spenders and those embedding Foxconn in their core infrastructure, though some uncertainty exists in lower spend or onboarding/offboarding scenarios. Stickiness is very high, with more than 90% of experts indicating usage beyond one year and critical integration with AI and hardware deployments. Key qualitative feedback highlights Foxconn's end-to-end build capability, scale, and global footprint as core drivers of satisfaction, while the need for improved build data visibility and regional capacity depth emerges as areas for development.Overall Customer Sentiment: Positive
Who reviewed Foxconn
- C-Suite 48% (12)
- Director 35% (8)
- Manager 17% (4)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Foxconn.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
54 Net Promoter Score, from 24 scored reviews- Promoters 15
- Passives 7
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 54 across 1 companies.
Praised
- Test and Labor Capacity for Advanced Systems
- Global Footprint and Delivery Flexibility
- End-to-End Integration at Scale
- Streamlined Test and Build Data
Criticised
- Quality and Schedule Reliability
- Competitive Switching Based on Regional Depth and Data
- Allocation Priority for Smaller Buyers
- Build Data and Telemetry Gaps
What customers say
Renewal intent
Plan to renew 57%Plan to renew, by seniority
- 75% 4 answers
- 33% 3 answers
- 7/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Report
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