SLB
SLB (formerly Schlumberger) is a global technology company that provides digital solutions, equipment, and services for the energy industry, including oil and gas exploration, production, and low‑carbon and renewable energy projects. It serves national and international oil companies, independents, and industrial customers with subsurface characterization, drilling, production, and energy transition technologies. The company generates revenue through long‑term service contracts, technology licensing, equipment sales, and integrated project delivery across its global operations.
- Revenue
- $34.0B
- Employees
- 99,000
- Founded
- 1926
- Headquarters
- Houston, United States of America
What 58 Arbolus experts think of SLB
NPS distribution is heavily skewed positive, with most scores in the 8–10 range, suggesting strong satisfaction and advocacy. Many experts, especially high spenders, indicate clear intentions to renew; some report a flat or uncertain budget outlook due to evolving needs. Most users report a mature, long-term implementation stage, highlighting robust adoption and value extraction. The main expert feedback themes are strong integration, established industry reputation, and high functional coverage, with occasional concerns about niche workflow fit and future competitive threats.Overall Customer Sentiment: Positive
Who reviewed SLB
- C-Suite 58% (34)
- Director 19% (11)
- Manager 23% (13)
Employer names and spend open in the full report, along with the other 55 customers.
Everything 58 customers told us about SLB.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
51 Net Promoter Score, from 58 scored reviews- Promoters 36
- Passives 16
- Detractors 6
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 9
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 51 across 1 companies.
Praised
- Industry Reputation
- Integration and Flexibility
- Comprehensive Ecosystem
- Strategic Innovation
Criticised
- Niche Drilling Tools Gap
- Potential AI Displacement Risk
- Dependence on Third-Party for Key Workflows
- Regulatory Acceptance Constraint
What customers say
Renewal intent
Plan to renew 70%Plan to renew, by seniority
- 79% 14 answers
- 67% 3 answers
- 50% 6 answers
- 8.9/10 Average score from customers who will renew
- 8.2/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
Report
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