Softeon
Softeon is a supply chain software company that provides warehouse management, distributed order management, and related fulfillment and logistics solutions to retailers, manufacturers, distributors, and third-party logistics providers. Its cloud and on-premise platforms help customers manage complex distribution operations, optimize inventory and order routing, and improve fulfillment efficiency. The company generates revenue through software licensing and subscriptions, implementation projects, and ongoing support services.
- Warehouse Management
- Transportation & Fleet Management
- IT Consulting & Implementation
- Revenue
- $55.0M
- Employees
- 350
- Founded
- 1999
- Headquarters
- Vienna, United States of America
What 12 Arbolus experts think of Softeon
NPS responses for Softeon are skewed positive, with the majority of respondents providing scores between 8 and 10. Renewal intent is mixed, with a strong segment confirming intent to renew and others taking a more cautious, 'not sure' stance, citing the need for benchmarking and future cost comparisons. Most customers are in mature implementation stages (over one year), indicating high stickiness and embedded usage. Key feedback themes highlight strengths in modularity, integration, and usability, alongside recurring concerns over integration costs and global scalability. Overall Customer Sentiment: Positive
Who reviewed Softeon
- C-Suite 67% (8)
- Director 25% (3)
- Manager 8% (1)
Employer names and spend open in the full report, along with the other 9 customers.
Everything 12 customers told us about Softeon.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 12 scored reviews- Promoters 4
- Passives 7
- Detractors 1
Cumulative NPS by month
+1 over 6 months- Aug 7
- Sep 8
- Mar 8
- Apr 8
- Jun 8
- Jul 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 25 across 3 companies.
Praised
- Flexible and Modular Platform
- Competitive Total Cost of Ownership
- User Friendly and Easy Training
- Digitalization and Integration Upgrades
Criticised
- Scalability Limits and Integration Costs
- Competitor Strengths in AI and Forecasting
- Benchmarks and Alternative Offers
- Heavy Customization for Global Rollouts
What customers say
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 60% 5 answers
- 0% 2 answers
- 0% 1 answer
- 8.3/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
Top alternatives
Most weighed by Softeon customers
Report
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Other companies in both categories with a customer report.
For people who use Softeon
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