SOLVARES GROUP

solvares.com · Heikendorf, Germany

Solvares Group is a European software and services group that provides field service management, sales force optimization, and route planning solutions to enterprises and mid-sized companies. Through its portfolio brands, it offers SaaS and on-premise tools for workforce scheduling, tour and route optimization, and sales territory planning, along with consulting and implementation services. The company serves industries such as utilities, telecommunications, logistics, and consumer goods, generating revenue from software licenses, subscriptions, and professional services.

  • Field Service Management
  • Project & Work Management
  • IT Consulting & Implementation
Revenue
$65.0M
Employees
350
Founded
2018
Headquarters
Heikendorf, Germany

What 9 Arbolus experts think of SOLVARES GROUP

NPS scores are moderate, with most responses between 6 and 9. Renewal intent is largely mixed: some customers report being unsure, others report intent not to renew, with only one clear renewal indication from a high-spend user. Stickiness is variable, with some customers in offboarding or pilot stages and others using the software for over a year. Key feedback themes are: strong scheduling algorithms, cost-effectiveness, and rapid deployment, counterweighted by missing advanced AI and integrations with third-party or cloud platforms. Overall Customer Sentiment isNeutral

Who reviewed SOLVARES GROUP

Total customers 9 8 current · 1 former
Reviews growth +9 in six months
Seniority of respondents
  • C-Suite 44% (4)
  • Director 33% (3)
  • Manager 22% (2)
Executive C-Suite NPS 9 Will renew
Operations Manager Director NPS 8 Undecided
Not specified Manager NPS 7 Undecided

Employer names and spend open in the full report, along with the other 6 customers.

Everything 9 customers told us about SOLVARES GROUP.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

0 Net Promoter Score, from 9 scored reviews
  • Promoters 2
  • Passives 5
  • Detractors 2

Cumulative NPS by month

-1 over 3 months
  • Dec 8
  • Mar 8
  • Apr 7

Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.

Praised

  • Expand Cloud and Telemetry Integrations
  • Focus on Cost-effective, Automated Decision-Making
  • Develop Predictive AI Features
  • Fast Implementation and Integration

Criticised

  • Complexity in Scheduling
  • Limited Predictive AI Capabilities
  • Insufficient Integration with Third-Party Data
  • Commodity Market Volatility

What customers say

Fast Implementation and Integration
“The quick implementation within four to eight weeks and seamless connection to well-known software like Salesforce or SAP was a significant advantage.”
Visual and Easy to Use Interface
“I would recommend it for a very visual, easy to use interface with many integration options to schedule tasks for field service operations.”
Best-in-class Scheduling Algorithm
“I think it is the best-in-class algorithm for scheduling within the market, as it really helps us optimize our workforce and tool availability.”

Renewal intent

Plan to renew 13%
  • Will renew 1
  • Undecided 5
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 25% 4 answers
  • Director 0% 3 answers
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 6.8/10 Average score from undecided customers
  • 7.5/10 Average score from customers not renewing

Top alternatives

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