SpaceX
SpaceX is a private aerospace manufacturer and space transportation company that designs, builds, and launches rockets and spacecraft for government, commercial, and private customers. It generates revenue through launch services, cargo and crew transportation to the International Space Station, satellite deployment (including its Starlink broadband constellation), and related engineering and manufacturing contracts. The company also develops reusable launch systems to reduce the cost of access to space.
- Revenue
- $12.0B
- Employees
- 13,500
- Founded
- 2002
- Headquarters
- Hawthorne, United States of America
What 7 Arbolus experts think of SpaceX
Among the six NPS scores reported, 43% rated NPS at 9 (high satisfaction), while 29% rated NPS at 7 (moderate satisfaction) and 29% gave an NPS of 5 (neutral). Renewal intent, where available, is positive. Implementation stages are balanced, with both early and established users represented and high satisfaction maintained across groups. Engagement skewed positively, with little evidence of significant detractors.Overall Customer Sentiment: Positive
Who reviewed SpaceX
- C-Suite 67% (5)
- Director 33% (2)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
-2 over 5 months- Dec 9
- Feb 7
- May 6
- Jun 7
- Jul 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 9/10 Average score from customers who will renew
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