Spotnana
Spotnana provides a cloud-based travel-as-a-service platform that enables corporations, travel management companies, and partners to manage business travel bookings, policy, and spend through modern APIs and a unified interface. Its solution connects to global travel content sources and offers tools for traveler self-service, duty of care, and program optimization, generating revenue through software fees and transaction-based charges.
- Travel & Expense Management
- API Management & Integration
- Workflow Automation
- Revenue
- $45.0M
- Employees
- 450
- Founded
- 2020
- Headquarters
- New York City, United States of America
What 8 Arbolus experts think of Spotnana
NPS scores cluster in the 8–9 range for most respondents, indicating moderate to strong promoter sentiment. Despite this, 50% of those specifying renewal intent are not certain about renewal, while only 25% report clear intent to renew. 75% are at the mature implementation stage (over 1 year), with these participants demonstrating higher NPS. The most cited theme influencing sentiment is value realization relative to investment, particularly among high spenders.Overall Customer Sentiment: Neutral
Who reviewed Spotnana
- C-Suite 75% (6)
- Director 25% (2)
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Sentiment
12 Net Promoter Score, from 8 scored reviews- Promoters 3
- Passives 3
- Detractors 2
Cumulative NPS by month
+5 over 6 months- Feb 3
- Mar 6
- Apr 7
- May 6
- Jul 7
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 14 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 40%Plan to renew, by seniority
- 25% 4 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 5.7/10 Average score from undecided customers
Top alternatives
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