SOURCEMAP
Sourcemap provides supply chain mapping and transparency software that helps enterprises trace products from raw materials to finished goods, assess risk, and ensure compliance with regulations and ESG standards. Its cloud platform is used by brands and manufacturers to collect supplier data, visualize multi-tier supply chains, and monitor issues such as labor practices, deforestation, and carbon footprint. The company generates revenue through subscriptions and enterprise software licenses, along with related professional services.
- Supply Chain Management Software
- EHS & Sustainability Software
- GRC & Compliance Automation
- Revenue
- $12.0M
- Employees
- 80
- Founded
- 2011
- Headquarters
- New York City, United States of America
What 18 Arbolus experts think of SOURCEMAP
NPS scores are widely distributed: 22% promoters (NPS 9–10), 34% passives (NPS 7–8), 27% detractors (NPS 6 or below), and a small segment with very low scores (NPS ≤4 at 17%). 50% of responses indicate clear renewal intent, 35% are unsure, and 15% will not renew. Customers in the MoreThan1Year implementation stage generally report higher NPS and stronger renewal intention. Key themes: renewal and stickiness are higher in large, global organizations, especially in logistics and supply chain verticals.Overall Customer Sentiment: Positive
Who reviewed SOURCEMAP
- C-Suite 60% (11)
- Director 27% (5)
- Manager 13% (2)
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Sentiment
-16 Net Promoter Score, from 18 scored reviews- Promoters 4
- Passives 7
- Detractors 7
Cumulative NPS by month
+1 over 6 months- Feb 6
- Mar 7
- Apr 7
- May 7
- Jul 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 14% 7 answers
- 25% 4 answers
- 50% 2 answers
- 100% 2 answers
- 8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
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