Fastenal
Fastenal is an industrial and construction supplies distributor that provides fasteners, tools, safety products, and maintenance, repair, and operations (MRO) items to manufacturing, construction, and other commercial customers. The company operates a network of branches, onsite locations, and vending solutions, and sells through e-commerce and sales representatives. It generates revenue by purchasing products from manufacturers and reselling them with value-added inventory management and supply chain services.
- Procurement & Sourcing
- Warehouse Management
- Revenue
- $7.2B
- Employees
- 23,000
- Founded
- 1967
- Headquarters
- Winona, United States of America
What 15 Arbolus experts think of Fastenal
NPS scores are overwhelmingly positive, with the majority of responses in the 8–10 range and no significant detractor presence. Renewal intent is unanimous among high spenders, and overall stickiness is demonstrated by most users being in the 'MoreThan1Year' implementation stage. Only a single user expressed uncertainty regarding renewal, and NPS scores among all other respondents remained strong. Themes of reliability, process integration, and satisfaction drive sentiment.Overall Customer Sentiment: Positive
Who reviewed Fastenal
- C-Suite 50% (8)
- Director 14% (2)
- Manager 36% (5)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 15 scored reviews- Promoters 7
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 33 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 90%Plan to renew, by seniority
- 83% 6 answers
- 100% 1 answer
- 100% 3 answers
- 8.3/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
Top alternatives
Most weighed by Fastenal customers
More in Consulting & Professional Services and Supply Chain & Logistics
Other companies in both categories with a customer report.
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