COOLSYS

coolsys.com · Breaux Bridge, United States of America

CoolSys provides refrigeration, HVAC, and energy optimization services for commercial and industrial customers, including grocery, retail, foodservice, and cold storage facilities across the United States. The company offers installation, maintenance, repair, and retrofit services, as well as energy management and engineering solutions. It generates revenue through project work, service contracts, and ongoing maintenance programs.

Managed IT & Cloud Services
Energy & Utilities Operations Software

Listed in

Revenue: $750.0M
Employees: 3,000
Founded: 1998
Headquarters: Breaux Bridge, United States of America

What 13 Arbolus experts think of COOLSYS

NPS scores are predominantly 9–10 (64%), with no scores below 6, signaling strong satisfaction. Renewal intent is positive in limited data (one 'Yes'), but two high spenders are 'Not Sure' and one low spender replied 'No', indicating some uncertainty. Most customers are in the MoreThan1Year implementation stage, reflecting entrenched usage and stickiness. Key themes are long-term adoption, high satisfaction, and consideration among high spend customers for ongoing renewal. Overall Customer Sentiment: Positive

Who reviewed COOLSYS

Total customers 13 13 current · 0 former

Reviews growth +13 in six months

Seniority of respondents

C-Suite 54% (7)
Director 38% (5)
Manager 8% (1)

Operations Leader Director NPS 10 Submitted Aug 2026

Operations Leader C-Suite NPS 6 Undecided Submitted Aug 2026

Strategy Partner C-Suite NPS 9 Submitted Aug 2026

Employer names and spend open once the report publishes.

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Sentiment

61 Net Promoter Score, from 13 scored reviews

Promoters 9
Passives 3
Detractors 1

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 25%

Will renew 1
Undecided 2
Not renewing 1

Plan to renew, by seniority

C-Suite 0% 2 answers
Director 50% 2 answers

9/10 Average score from customers who will renew
7.5/10 Average score from undecided customers
8/10 Average score from customers not renewing

For people who use COOLSYS

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