Coupa Supply Chain Design & Planning (formerly LLamasoft)

coupa.com · Dallas, United States of America

Coupa Supply Chain Design & Planning (formerly LLamasoft) provides cloud-based software for modeling, optimizing, and simulating end-to-end supply chains, helping large enterprises improve network design, inventory policies, transportation flows, and scenario planning. The business serves manufacturers, retailers, logistics providers, and other global enterprises, generating revenue through subscriptions to its SaaS platform and related professional services and training. It operates as a product line within Coupa’s broader business spend management suite following Coupa’s acquisition of LLamasoft.

  • Manufacturing Execution & Quality
  • Procurement & Sourcing
  • Business Intelligence & Dashboards
Revenue
$150.0M
Employees
600
Founded
1998
Headquarters
Dallas, United States of America

What 22 Arbolus experts think of Coupa Supply Chain Design & Planning (formerly LLamasoft)

NPS scores are consistently high, with the majority of respondents indicating scores between 8 and 10. Renewal intent is generally strong, with high spenders and influencers showing clear preference to continue, though some signal no intent due to pricing or integration challenges. Stickiness is evident, with most companies in the more-than-one-year implementation stage, reflecting mature adoption. Common feedback themes include appreciation for unified analytics and ease of adoption, but some mention complex add-on pricing and integration as areas for improvement.Overall Customer Sentiment: Positive

Who reviewed Coupa Supply Chain Design & Planning (formerly LLamasoft)

Total customers 22 22 current · 0 former
Reviews growth +22 in six months
Seniority of respondents
  • C-Suite 59% (13)
  • Director 32% (7)
  • Manager 9% (2)
Operations Manager C-Suite NPS 8 Will renew
Operations Leader C-Suite NPS 8
Operations Executive C-Suite NPS 8

Employer names and spend open in the full report, along with the other 19 customers.

Everything 22 customers told us about Coupa Supply Chain Design & Planning (formerly LLamasoft).

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

36 Net Promoter Score, from 22 scored reviews
  • Promoters 10
  • Passives 10
  • Detractors 2

Praised

  • Spend Visibility and Compliance
  • High User Adoption
  • Unified Platform and Analytics
  • Broaden Use in Direct Procurement

Criticised

  • Complex Pricing and Add-ons
  • Integration Friction
  • AI and Direct Material Limitations
  • Integration-Driven Churn

What customers say

Spend Visibility and Compliance
“The cloud-native platform gives us complete spend visibility and enforces strict compliance before POs are approved.”
High User Adoption
“We achieve high adoption across non-procurement stakeholders due to Coupa's intuitive interface and guided buying workflows.”
Unified Platform and Analytics
“I value Coupa for its unified platform, which offers strong Source-to-Pay integration, advanced analytics, and a consumer-grade user experience.”

Renewal intent

Plan to renew 71%
  • Will renew 5
  • Undecided 1
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 67% 3 answers
  • Director 100% 2 answers
  • Manager 50% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

Top alternatives

Most weighed by Coupa Supply Chain Design & Planning (formerly LLamasoft) customers

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