Coupa Supply Chain Design & Planning (formerly LLamasoft)
Coupa Supply Chain Design & Planning (formerly LLamasoft) provides cloud-based software for modeling, optimizing, and simulating end-to-end supply chains, helping large enterprises improve network design, inventory policies, transportation flows, and scenario planning. The business serves manufacturers, retailers, logistics providers, and other global enterprises, generating revenue through subscriptions to its SaaS platform and related professional services and training. It operates as a product line within Coupa’s broader business spend management suite following Coupa’s acquisition of LLamasoft.
- Manufacturing Execution & Quality
- Procurement & Sourcing
- Business Intelligence & Dashboards
- Revenue
- $150.0M
- Employees
- 600
- Founded
- 1998
- Headquarters
- Dallas, United States of America
What 22 Arbolus experts think of Coupa Supply Chain Design & Planning (formerly LLamasoft)
NPS scores are consistently high, with the majority of respondents indicating scores between 8 and 10. Renewal intent is generally strong, with high spenders and influencers showing clear preference to continue, though some signal no intent due to pricing or integration challenges. Stickiness is evident, with most companies in the more-than-one-year implementation stage, reflecting mature adoption. Common feedback themes include appreciation for unified analytics and ease of adoption, but some mention complex add-on pricing and integration as areas for improvement.Overall Customer Sentiment: Positive
Who reviewed Coupa Supply Chain Design & Planning (formerly LLamasoft)
- C-Suite 59% (13)
- Director 32% (7)
- Manager 9% (2)
Employer names and spend open in the full report, along with the other 19 customers.
Everything 22 customers told us about Coupa Supply Chain Design & Planning (formerly LLamasoft).
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
36 Net Promoter Score, from 22 scored reviews- Promoters 10
- Passives 10
- Detractors 2
Praised
- Spend Visibility and Compliance
- High User Adoption
- Unified Platform and Analytics
- Broaden Use in Direct Procurement
Criticised
- Complex Pricing and Add-ons
- Integration Friction
- AI and Direct Material Limitations
- Integration-Driven Churn
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 50% 2 answers
- 8.6/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Coupa Supply Chain Design & Planning (formerly LLamasoft) customersReport
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