Cummins Inc
Cummins Inc. is a global manufacturer of diesel, natural gas, hybrid and electric powertrains, engines, generators, and related components, serving on-highway, industrial, construction, power generation, marine, rail, and defense markets. The company also provides filtration, turbochargers, fuel systems, and aftertreatment solutions, along with maintenance, parts, and power solutions through its distribution network. It generates revenue through the sale of equipment, components, and long-term service and aftermarket support contracts to OEMs, fleets, and end users worldwide.
- Revenue
- $34.0B
- Employees
- 75,000
- Founded
- 1919
- Headquarters
- Columbus, United States of America
What 36 Arbolus experts think of Cummins Inc
NPS scores range from 3 to 10, with the majority in the 8–10 promoter range, showing strong overall sentiment. Renewal intent is high among large spenders and established adopters, supported by narratives emphasizing reliability, service, and lifecycle value. Experts at the pilot or less-than-one-year stages express more cautious optimism, often linking future intent to performance in real-world applications. Key themes in feedback include dependable equipment, robust service network, technical integration, and operational efficiency. Negatives center on cost and integration gaps, but are less frequent.Overall Customer Sentiment: Positive
Who reviewed Cummins Inc
- C-Suite 53% (19)
- Director 28% (10)
- Manager 19% (7)
Employer names and spend open in the full report, along with the other 33 customers.
Everything 36 customers told us about Cummins Inc.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
47 Net Promoter Score, from 36 scored reviews- Promoters 21
- Passives 11
- Detractors 4
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 28 across 2 companies.
Praised
- Broad Industrial Applicability
- Equipment Reliability and Performance
- Comprehensive Lifecycle Support
- Emissions and Efficiency Innovations
Criticised
- Competitive Alternatives
- Switching Due to Cost or Integration Gaps
- Alternative Technology Adoption
- Application-Specific Efficiency and Emissions Gaps
What customers say
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 80% 5 answers
- 80% 5 answers
- 50% 4 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 8.5/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by Cummins Inc customers
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