Daimler

daimlertruck.com · Stuttgart Feuerbach, Germany

Daimler Truck AG is a global commercial vehicle manufacturer that designs, produces, and sells trucks and buses under brands such as Mercedes‑Benz, Freightliner, FUSO, and Western Star, along with related services including financing, connectivity, and fleet solutions. It serves logistics companies, public transport operators, construction and industrial firms, and government customers worldwide. The company generates revenue primarily through vehicle sales, after‑sales parts and services, and financial and mobility services.

Revenue
$60.0B
Employees
104,000
Founded
2021
Headquarters
Stuttgart Feuerbach, Germany

What 5 Arbolus experts think of Daimler

NPS ratings are universally high, with 83% scoring 9 and 17% scoring 10. Among the respondents who disclosed renewal intent, 100% intend to renew. Stickiness is strong, with 67% live for more than one year and 33% under one year but already showing high satisfaction and renewal intent. Key themes from quantitative data are sustained satisfaction across varying spend sizes and long-term customer relationships.Overall Customer Sentiment: Positive

Who reviewed Daimler

Total customers 5 5 current · 0 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 60% (3)
  • Director 20% (1)
  • Manager 20% (1)
Generalist Leader Director NPS 9
Operations Leader Manager NPS 9
Revenue Leader C-Suite NPS 9 Will renew

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Sentiment

100 Net Promoter Score, from 5 scored reviews
  • Promoters 5
  • Passives 0
  • Detractors 0

Cumulative NPS by month

+0 over 5 months
  • May 9
  • Apr 10
  • May 9
  • Aug 9
  • Sep 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 100 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 2
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 2 answers
  • 9/10 Average score from customers who will renew

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