Delhivery
Delhivery is an Indian logistics and supply chain services company that provides parcel transportation, warehousing, freight, and cross-border logistics solutions to e-commerce platforms, enterprises, and SMEs. It operates a nationwide network of fulfillment centers, hubs, and last-mile delivery infrastructure, generating revenue through contract logistics, transportation fees, and value-added services. The company serves customers across retail, consumer, industrial, and D2C sectors with technology-enabled logistics management and tracking capabilities.
- Revenue
- $950.0M
- Employees
- 26,000
- Founded
- 2011
- Headquarters
- India
What 32 Arbolus experts think of Delhivery
NPS scores for Delhivery are predominantly strong, with over 70% in the promoter range (8–10), and remaining responses spread across neutral and a few detractors. Renewal intent is high among large spenders and deeply integrated clients, especially those with more than one year in implementation. Stickiness is reinforced by operational dependency and integration depth, while key feedback themes praise nationwide scale, tech flexibility, service consistency, and measurable impact on operational KPIs. Some flagged occasional issues in last-mile or during downtimes, but overall, the sentiment is robustly positive.Overall Customer Sentiment: Positive
Who reviewed Delhivery
- C-Suite 65% (21)
- Director 29% (9)
- Manager 6% (2)
Employer names and spend open in the full report, along with the other 29 customers.
Everything 32 customers told us about Delhivery.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
50 Net Promoter Score, from 32 scored reviews- Promoters 18
- Passives 12
- Detractors 2
Cumulative NPS by month
-1 over 6 months- Apr 9
- May 9
- Jun 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Praised
- Advanced Technology and Integration
- Nationwide Network and Coverage
- Reliability and Partnership
- Automation and Predictive Analytics
Criticised
- Technical/Integration Gaps
- SLA Degradation and Competition
- AI-Powered Competition
- Integration and Timeline Challenges
What customers say
Renewal intent
Plan to renew 72%Plan to renew, by seniority
- 67% 12 answers
- 100% 4 answers
- 0% 1 answer
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 8.5/10 Average score from customers not renewing
Top alternatives
Most weighed by Delhivery customers
Report
More in Supply Chain & Logistics
Other companies in Supply Chain & Logistics with a customer report.
For people who use Delhivery
Do you use Delhivery at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 32 customers of Delhivery have already contributed
Takes a few minutes. Your identity stays anonymous.