DELTA
Delta Air Lines is a major U.S.-based airline that provides scheduled passenger and cargo air transportation services worldwide across domestic and international routes. It generates revenue primarily from ticket sales, loyalty programs, cargo operations, and ancillary services for consumers, businesses, and institutional travel buyers. The company also offers related services such as airport lounge access, co-branded credit cards, and maintenance, repair, and overhaul services for third parties.
- Revenue
- $58.0B
- Employees
- 100,000
- Founded
- 1928
- Headquarters
- Atlanta, United States of America
What 19 Arbolus experts think of DELTA
NPS is notably high with 67% of responses at 8 or above, and half reporting scores of 9-10. Renewal intent is strong among high spenders and influencers (all indicating 'Yes'), with the small group indicating 'Not Sure' mainly among users and lower spenders. Implementation stickiness skews heavily to 'MoreThan1Year', further reflecting entrenched adoption and value realization. Most negative or neutral responses coincide with uncertain renewal intent and lower NPS among user roles.Overall Customer Sentiment: Positive
Who reviewed DELTA
- C-Suite 89% (17)
- Director 11% (2)
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Sentiment
31 Net Promoter Score, from 19 scored reviews- Promoters 8
- Passives 9
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Jan 7
- Mar 7
- May 7
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 67% 9 answers
- 8.7/10 Average score from customers who will renew
- 6.7/10 Average score from undecided customers
Top alternatives
Most weighed by DELTA customers
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