Dematic
Dematic is a global provider of automated material handling and logistics solutions, designing, engineering, and implementing systems such as automated storage and retrieval, conveyor and sortation, and warehouse software for distribution centers, manufacturers, and retailers. The company generates revenue through the sale of integrated automation systems, related software, and lifecycle services including maintenance and support.
- Warehouse Management
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $2.8B
- Employees
- 11,000
- Founded
- 1819
- Headquarters
- Atlanta, United States of America
What 9 Arbolus experts think of Dematic
NPS scores are predominantly positive, with 5 out of 10 insights providing NPS scores of 8 or above, and only one clear detractor (NPS 2) associated with a non-renewal intent. Renewal intent is affirmed in the highest-spend (retail) account, while uncertain or non-renewal signals are present in 2 accounts. All customers are mature, with 100% reporting more than one year since implementation. Key themes include high satisfaction among large, influential accounts and moderate satisfaction or uncertainty among others.Overall Customer Sentiment: Positive
Who reviewed Dematic
- C-Suite 56% (5)
- Director 44% (4)
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Sentiment
33 Net Promoter Score, from 9 scored reviews- Promoters 4
- Passives 4
- Detractors 1
Cumulative NPS by month
+6 over 6 months- Mar 2
- Jan 5
- Feb 6
- Apr 7
- May 7
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 33 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 33% 3 answers
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 2/10 Average score from customers not renewing
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