Descartes Systems Group
Descartes Systems Group is a global provider of cloud-based logistics and supply chain management software that helps shippers, carriers, logistics service providers, and manufacturers plan, execute, and monitor the movement of goods. Its platform supports transportation management, route planning, customs and regulatory compliance, and global trade intelligence, generating revenue through software subscriptions, network transaction fees, and related services. The company serves customers across industries including retail, manufacturing, distribution, and freight forwarding.
- Transportation & Fleet Management
- Procurement & Sourcing
- Warehouse Management
- Revenue
- $580.0M
- Employees
- 2,200
- Founded
- 1981
- Headquarters
- Waterloo, Canada
What 32 Arbolus experts think of Descartes Systems Group
The NPS scores are predominantly positive, with 85% of scores at 7 or above and 28% at 9-10, indicating solid satisfaction. Renewal intent is largely positive or neutral, with only a minority indicating 'No' or being unsure. Stickiness is high, as 64% report using the system for more than a year and several more are in pilot or active onboarding stages. Key themes are multi-industry adoption, satisfaction with long-term integration, and strong product stickiness.Overall Customer Sentiment: Positive
Who reviewed Descartes Systems Group
- C-Suite 72% (23)
- Director 25% (8)
- Manager 3% (1)
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Sentiment
18 Net Promoter Score, from 32 scored reviews- Promoters 11
- Passives 16
- Detractors 5
Cumulative NPS by month
+1 over 6 months- Mar 7
- Apr 7
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 26 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 47%Plan to renew, by seniority
- 55% 11 answers
- 33% 3 answers
- 0% 1 answer
- 7.1/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 6/10 Average score from customers not renewing
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