DHL Express UK
DHL Express UK is the UK division of DHL Express, providing international time-definite parcel and document delivery services for businesses and consumers. It offers export and import shipping, logistics solutions, and related value-added services across air and road networks. The company generates revenue through shipping fees, logistics contracts, and ancillary service charges.
- Transportation & Fleet Management
- Revenue
- $2.5B
- Employees
- 10,000
- Founded
- 1969
- Headquarters
- Hounslow, United Kingdom
What 23 Arbolus experts think of DHL Express UK
NPS is consistently strong with most scores between 7 and 10, and a single score at 5. Renewal intent is overwhelmingly positive among high spenders and influencers, with no churn signals among top decision-makers. Most customers have used DHL Express UK for more than one year, indicating platform stickiness. Key expert feedback emphasizes rapid, reliable service, shipment visibility, robust international network, and effective customer support. Concerns mostly relate to the premium pricing model.Overall Customer Sentiment: Positive
Who reviewed DHL Express UK
- C-Suite 78% (18)
- Director 22% (5)
Employer names and spend open in the full report, along with the other 20 customers.
Everything 23 customers told us about DHL Express UK.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
43 Net Promoter Score, from 23 scored reviews- Promoters 11
- Passives 11
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Apr 8
- May 7
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 43 across 1 companies.
Praised
- Enhancing Digital and AI Capabilities
- Flexible International Delivery Options
- Integration with Procurement and Logistics Systems
- Robust Shipment Visibility
Criticised
- Competitive Advances in Digital Services
- Low-Cost Competitor Risk
- Substitutability for Non-Urgent Shipments
- Comparative Cost Concerns
What customers say
Renewal intent
Plan to renew 88%Plan to renew, by seniority
- 80% 5 answers
- 100% 3 answers
- 8.9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
More in Supply Chain & Logistics
Other companies in Supply Chain & Logistics with a customer report.
For people who use DHL Express UK
Do you use DHL Express UK at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 23 customers of DHL Express UK have already contributed
Takes a few minutes. Your identity stays anonymous.